Tracking Your Order

Our online ordering system allows you to check the status of your order. Simply log into MY ACCOUNT for information. Tracking numbers will be provided via email and may also be found in your account. If you have further questions, please contact Customer Service.

Shipping Time Chart: Please see our Shipping Time Chart for information on the time it takes to ship your order, and for notes regarding the availability of UPS/FedEx tracking numbers.

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Contact Us

Our customers are the heart of our business. If you have a question, comment or suggestion for us, we would love to hear from you. For a quick response, please contact the appropriate department below for assistance.

Customer Service:
To check the status of your order, please log into your account: MY ACCOUNT.

If you have any further questions about your order or specific questions about our products, email our knowledgeable service reps at sales@macrobaby.com or click the live help icon at the top of every page.

Billing:
For questions regarding your bill, please contact us toll free at 1-877-240-5379 or email sales@macrobaby.com.  In Brazil, contact us at (11) 3020-3576.

Customer Feedback:
We LOVE hearing from our customers! If you have comments or suggestions about our website, the brands we carry, or items or brands you’d like to see us add to our site, please email service@macrobaby.com.

Contests & Promotions:
For questions or comments pertaining to contests or special promotions, email info@macrobaby.com.

Corporate Sales:
For inquiries regarding bulk purchasing or corporate sales, please contact sales@macrobaby.com  or fax 1-321-978-0219.

Mailing Address:
Macro Company
969 Sand Lake Rd
Orlando, Florida 32809

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Return Policy

We are committed to providing a secure environment where customers feel welcome and satisfied with their purchase. We understand that product returns may occasionally be necessary, but due to sanitary and safety reasons, we can only accept returns for the following reasons:

• An item is damaged or faulty.
• The wrong product was shipped to you, or the item is not as listed on your invoice.

For qualified returns of damaged items or products defective in materials or workmanship, items must be in new, unused condition, in their original box with all documentation, packaging, hang tags and warranty information included. Returns must be received back to our warehouse within 30 days to qualify for exchange or refund.

We will allow for an exchange of the same product or a different item of an equal or greater value, provided your return meets our qualifications. In the event that the product has been discontinued or is out of stock, we will notify you via email. A credit will be issued if no substitute product is available.

MacroBaby.com is not responsible for shipping charges on the returned item. This is the responsibility of the customer.

Please submit a RMA Request form in advance of returning any product to our warehouse to ensure your order qualifies for a return.

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Cancellation Policy

If you wish to cancel your order, please contact us immediately. If your order has not already been processed and/or shipped, we can cancel the order for you. If the order has already been shipped, we cannot cancel it. A restocking fee and/or shipping charges may apply if you wish to refuse delivery.

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Pricing Policy

Many manufacturers dictate the prices we are allowed to offer. All prices are subject to correction according to their requirements to ship product. Certain brands must be excluded from our sales an free gift with purchase offers and are usually noted online. Some heavyweight and specialty items may not qualify for free shipping offers, and are usually noted online. Prices may also vary according to color or size.

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Product Warranties

Most of the products we carry are warranted directly by their manufacturers. Please contact the manufacturer directly for questions about their warranties or to file a warranty claim. According to Federal Law, the Magnuson-Moss Warranty Act of 1975 states that the manufacturer is responsible for honor their warranty, and not the retailer. If a manufacturer gives you a hard time about honoring their warranty, please mention this federal law. Manufacturers will decide if your issue qualifies for warranty repair or replacement, or if it's just normal wear and tear which is not covered.

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Shipping Information

MacroBaby.com offers free shipping on most orders over $100 within the Continental U.S. Some restrictions apply for heavyweight items such as cribs and baby furniture. We ship via UPS and FedEx, depending on your location and the items you select. All orders are shipped via traceable shipping methods and are insured. Tracking numbers will be provided to you via email once your order has shipped.

Orders between $60 and $100 will be charged a flat $15 for shipping within the Continental U.S. Orders shipping to Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands will be charged an additional $70 for shipping, regardless of order amount. Heavyweight fees still apply and will be added to these shipping amounts.

We do not ship to PO Box or APO/FPO addresses since we use UPS and FedEx. Please be sure to use your physical street address during checkout. We do not ship to international addresses. 

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Refusal of Delivery & Incorrect Addresses

Packages that are returned to us as undeliverable or are shipped to the wrong address due to an incorrect address provided during checkout will be subject to a $10 shipping charge. This is the cost we incur from UPS, FedEx or our distributors, and will be assessed even on orders that originally qualified for free shipping. Once we receive a miss-shipped order back in our warehouse, we will contact you for alternate delivery instructions. For items not re-shipped, a credit will be issued back to your original credit card, less actual shipping charges. For items re-shipped, additional shipping charges may apply.

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Payment Options

MacroBaby.com accepts payment by Visa, MasterCard, American Express, and Discover. For orders placed on a credit card, your order will be charged when items are submitted for processing, shortly after the order is placed. Charges may appear prior to your order being shipped. If using a debit card, funds will be deducted from your account at the time your order is placed. All orders go through a fraud screening process and are subject to our approval.

You may also use a MacroBaby.com Gift Card to pay for your purchase. Our gift cards have no expiration date, but may not be redeemed for cash. If the purchase amount exceeds the amount of the Gift Card, we will contact you for a secondary payment method to cover the remaining balance. If the purchase amount is less than the value available on your gift card, the remaining balance will be available to you for your next purchase. For Gift Card redemption, select the Standard Checkout process, and look for “Redeem a Gift Card” in the Payment Information section.

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Safe Shopping

Protecting your personal information is a priority for us. Our secure servers ensure your information and credit card details will be safe. We use Secure Sockets Layer (SSL) technology to protect your online order information, provided by VeriSign – the industry leader in encryption technology.

To check the security of your connection on our shopping cart pages, look for “https:” in your web browser’s url, or look for a lock icon at the bottom of your web browser. If using Internet Explorer 7.0 or Windows Vista, your web browser’s url string should display the lock icon or may turn green.

When logging into MY Account at MacroBaby.com, you will find that your credit card details are not stored with your account login for an extra level of protection. This means you must enter your credit card information each time you checkout, even when using your account information for a stored billing or shipping address.

Our ScanAlert HACKER SAFE certification also helps protect you from identity theft and credit card fraud. Our site is tested and certified daily to pass the HACKER SAFE Security scan, a rigorous daily network security audit to quickly detect and remedy any issues. This is pro-active security in place because we care about our customers’ safety. You will find the HACKER SAFE logo on the checkout pages of our shopping cart.

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Privacy Policy

MacroBaby.com is committed to maintaining your confidence and trust. We only use your personal information to help us service your account, to improve our services to you, and to provide you with the products you have requested. We do not share your information with third parties, except when necessary to complete your order. We will never sell or rent your personal information to others.

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Cookies and Online Shopping

Cookies are small text files that store information on your computer’s hard drive to save information while browsing a website. We use cookies to store items in your shopping cart. If you are having difficulty adding items to your cart, or are unable to add multiple items to your cart, please ensure you have cookies enabled for your web browser.

Enable Cookies in Internet Explorer

1. Open Internet Explorer: Select Tools > Internet Options
2. Click the "Privacy" tab
3. Move your Settings slide to Medium. You can also specify this website as allowed by clicking the Sites button.
4. Enter the address of the web site and click Allow, then OK. You should also add commerce.pointshop.com to the allowed sites list.

Enable Cookies in Mozilla/Firefox

1. From Mozilla/Firefox: Select Tools > Options
2. Click the Privacy lock on the left
3. Click the + on Cookies to open the cookie options. Make sure you have a check in the box to "Allow sites to set cookies".

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